FREQUENTLY ASKED QUESTIONS

 

ORDERING

+ What are the payment options?

We accept Visa, Master Card, PayPal, Checks and Cash.

+ What is retouching and how does it work?

You can purchase retouching for $11 per image. Our basic retouching includes: blemish removal and elimination of red skin and flyaway hair. Braces removal is $25 per image.

+ How do I pre-order Spring Outdoor Portraits online?

Online ordering for Outdoor Portraits is only available before picture day.

  1. Click here to access the payment gateway.
  2. Type in the name of the student's school in the search field and press enter. Wait for a moment for your school to pop up.
  3. Click on the school's name.
  4. View the online order form and follow the directions to place your order.

If you have any problems entering your order, please contact us at 916-749-1026 during our studio hours or send us an email at services@billsmithphoto.com

+ SPRING PORTRAITS: Can I fill out one envelope if I have 2 students who will be photographed at Outdoor Portrait Day?

Individual Portraits:If the student will be photographed individually, each student needs to have their own envelope or prepay online receipt. You can combine payments into one of the envelopes for all students. If you wish to submit one payment for several students, please note on each envelope which student's envelope contains your payment. You can also Click here to pre-pay online. Type the name of your school in the search field to access the online order form.

Buddy Portraits:You only need one envelope if the students are going to be photographed together in a "Buddy Photo." Please indicate that you would like to purchase a buddy portrait on your order form. Also, make sure to include the name of the buddy. We are not able to split buddy photo packages between students. The individual who is named as the student on the package will receive the order. You can also Click here to pre-pay online. Type the name of your school in the search field to access the online order form.

+ FALL PICTURE DAY: I have more than one student getting photographed at picture day. Can I fill out one order form for both?

In order to accurately recognize each student for yearbook and school resources, we will need each student to have their own envelope. You can combine payments into one of the envelopes for all students. If you wish to submit one payment for several students, please note on each envelope which student's envelope contains your payment.

+ Can I order pictures from previous years?

Yes, we hold on to your digital images for more than one year. Click here to view our order forms.

GETTING READY FOR PICTURE DAY

+ What clothing should I wear for School Picture Day?

Solid color shirts work best. Avoid T-shirts with graphics or writing on the front as well as strapless shirts or spaghetti straps. Long sleeves look nice as do collared shirts. Make sure shirts are ironed and ready to go on picture day morning. Click here for more photo day tips.