FREQUENTLY ASKED QUESTIONS

 

ORDERING

+ What are the payment options?

We accept Visa, Master Card, Discover, PayPal, Checks and Cash.

+ What is retouching and how does it work?

You can purchase retouching for $11 per image. Our basic retouching includes: blemish removal and elimination of red skin and flyaway hair. Braces removal is $25 per image.

+ FALL PICTURE DAY: I have more than one student getting photographed at picture day. Can I fill out one order form for both?

In order to accurately recognize each student for yearbook and school resources, we will need each student to have their own envelope. You can combine payments into one of the envelopes for all students. If you wish to submit one payment for several students, please note on each envelope which student's envelope contains your payment.

+ Can I order pictures from previous years?

Yes, we hold on to your digital images for more than one year. Click here to visit our webpage where you can request to view and purchase school pictures from previous years. We do not guarantee that we will have your student's images, but we will do our best to find them.

GETTING READY FOR PICTURE DAY

+ What clothing should I wear for School Picture Day?

Solid color shirts work best. Avoid wearing green. Avoid T-shirts with graphics or writing on the front as well as strapless shirts or spaghetti straps. Long sleeves look nice as do collared shirts. Make sure shirts are ironed and ready to go on picture day morning. Click here for more photo day tips.

+ I have more than one student getting photographed at picture day. Can I fill out one order form for both?

For students getting sibling pictures together (2 siblings together in one image), you only need to complete one order form. If your students are being photographed individually, each student needs their own envelope for their individual photograph.

SPRING PICTURE DAY

+ How do I ensure my student is photographed?

For Spring Picture Day, students need to prepay to guarantee that they are photographed. Only students who prepay online or bring an order form with payment will be photographed individually on picture day.

+ I purchased online. Does my student need their printed receipt?

It is helpful if your student brings the printed receipt with them on picture day. However, if your student does not have their receipt, there is no need to worry. We will look up your student's order and photograph them.

+ I want to see my student's images before I purchase. Can I purchase spring pictures after viewing?

For Spring Picture Day, only students who prepay online or bring an order form with payment will be photographed individually on picture day.

+ My child was sick on Spring Picture day. Do you come back for make-up day?

We do not have make up days for Spring Picture Day.